FREQUENTLY ASKED QUESTIONS
SHIPPING + PICKUP
SHIPPING | Orders ship within 5 business days of placing your order - unless stated otherwise on the product page. Once your order is shipped, you'll receive an email complete with tracking! Your package will be shipped via USPS. We do not ship internationally at this time.
PICKUP | Orders ship within 5 business days of placing your order - unless stated otherwise on the product page. Once your order is ready, you'll receive an email with pickup insturctions!
*12/01/22 As products sell out, they will become available for MTO (Made To Order). These items will take up to 10 business days to make, plus shipping time! IF the item you'd like is MTO, this information pop up when you add to cart. If you don't get the pop up, the product is in stock and ready to ship! For questions about this, tap here!
REPAIRS + RETURNS + EXCHANGES
REPAIRS | Our products all come with a lifetime guarantee, unless otherwise stated (Sample Sale). This means any defects in the construction or your bag or hardware failure will be repaired for free! If repair isn't an option, your bag will be replaced at no charge. Most repairs can be completed within two to three weeks. If you are shipping your leather goods for repair, we ask that you pay the shipping and we'll cover the cost of getting it back to you!
Repairs unrelated to production defects are possible. If you are interested in having your RCL leather goods repaired, please email us at info@rivercityleather.com with photos of the damage. After reviewing your photos, we'll let you know if your RCL product is repairable.
RETURNS + EXCHANGES | Items may be returned or exchanged within 14 days of purchase (excluding customized products, they are not refundable/exchangeable). Leather goods must be in new, unused condition.
Returns after 14 days, but before 30 days, with be in the form of a gift card.
No exchanges after 30 days.
Other terms and conditions apply for seasonal colors. Shipping costs are not refundable.
Gift cards are not refundable or redeemable for cash.
Returns + Exchanges should be shipped to:
209 Upper River Road, Gallipolis, OH 45631
ABOUT LEATHER
Full grain leather is the strongest and most durable leather out there. The natural grain hasn’t been altered so each side is unique, showing stretch marks, scars, bug bites and other imperfections. Our leathers will naturally condition with use and develop a beautiful patina that real leather is known for. Because we use leather that has natural oils, minor marks and scratches can easily be buffed out.
LEATHER CARE
Our leathers are naturally oily and have water repelling properties. With regular use, your new leather goods will condition themselves from the inside out. Most scratches and scuffs will easily be buffed out and disappear with time. We recommend NOT treating or condition for the first 6 to 12 months! When your leather goods begin to dry out, after many months or years of use, get out your leather cream and put it to use! Remember, using leather conditioner will darken your leather. Be sure to use it on the whole bag to even out the color.
For specific stains, fully submerge in water and gently scrub the stained area with dawn dish soap and a scrub brush. Rinse thoroughly and air dry in a room with no draft and indirect/no sunlight. Be extra gentle when scrubbing our pebbled/milled leathers.
COLOR TANSFER
Because we use full grain leather without vinyl or synthetic topcoats, dye may transfer to your clothes when it's humid or if the leather gets wet. Although not typical, if your clothes are stained and don’t come clean in the wash, dry cleaning could be a next step.
CONTACT US
CALL | 740-446-4172
GENERAL QUESTIONS | info@rivercityleather.com
CUSTOM WORK | chris@rivercityleather.com
MANUFACTURING/PRIVATE LABEL | joey@rivercityleather.com
