FREQUENTLY ASKED QUESTIONS
SHIPPING | Orders ship within 5 business days of placing your order - unless stated otherwise on the product page. Once your order is shipped, you'll receive an email complete with tracking! Your package will be shipped via USPS. We do not ship internationally at this time.
*12/01/22 As products sell out, they will become available for MTO (Made To Order). These items will take up to 10 business days to make, plus shipping time! IF the item you'd like is MTO, this information pop up when you add to cart. If you don't get the pop up, the product is in stock and ready to ship! For questions about this, tap here!
REPAIRS + RETURNS + EXCHANGES
REPAIRS | Our products all come with a lifetime guarantee, unless otherwise stated (Sample Sale). This means any defects in the construction or your bag or hardware failure will be repaired for free! If repair isn't an option, your bag will be replaced at no charge. Most repairs can be completed within two to three weeks. If you are shipping your leather goods for repair, we ask that you pay the shipping and we'll cover the cost of getting it back to you!
Repairs unrelated to production defects are possible. If you are interested in having your RCL leather goods repaired, please email us at firstname.lastname@example.org with photos of the damage. After reviewing your photos, we'll let you know if your RCL product is repairable.
RETURNS + EXCHANGES | Items may be returned or exchanged within 14 days of purchase (excluding customized products, they are not refundable/exchangeable). Leather goods must be in new, unused condition.
Returns after 14 days, but before 30 days, with be in the form of a gift card.
No exchanges after 30 days.
Other terms and conditions apply for seasonal colors. Shipping costs are not refundable.
Gift cards are not refundable or redeemable for cash.
Returns + Exchanges should be shipped to:
209 Upper River Road, Gallipolis, OH 45631
CALL | 740-446-4172
GENERAL QUESTIONS | email@example.com
CUSTOM WORK | firstname.lastname@example.org
MANUFACTURING/PRIVATE LABEL | email@example.com